The awkward part, first

There is a whole industry selling emotional support animal registrations in this country, and almost all of it works the same way. It implies official status that does not exist, bills again every twelve months for a database row, and hides the one sentence you most need to read somewhere near the bottom of a page nobody opens.

We wanted to make the nice version of the object, a proper certificate, a card that fits in a wallet, a number you can check, without any of that. So the awkward sentence is on the homepage instead of the small print, the price is paid once, and a refund turns the registration off rather than quietly leaving it live.

Every registry in this market knows all of that. We put it on the homepage instead of the small print. You can decide what that is worth.

Our free letter template exists because of what we kept having to say to people: a certificate will not get your landlord to say yes. The Renters’ Rights Act 2025 might. Since May 2026, a tenant in England can formally ask to keep a pet, and the landlord has to answer in writing within 28 days and must not refuse unreasonably. That is a real right, most renters have never heard of it, and a well-made written request is how you use it.

We do not sell medical letters, and we never will. In the UK no such letter carries legal force, so selling one would be selling a feeling. We also ask you nothing about your health. Not because we are being delicate, but because it is genuinely none of our business and holding that data would be a liability with no upside for you.