If you are struggling, Samaritans are on 116 123 (free, 24 hours a day).
UK ESA Register is a privately run register.
Your purchase is sold to you by Paddle.com Market Limited (number 08172977, Judd House, 18-29 Mora Street, London EC1V 8BT), who act as the merchant of record and are the seller on your receipt. UK ESA Register runs this site and produces what you buy.
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Not a legal document. UK ESA Register is a privately run register. It is not a government body and it is not connected to any government register. No official register of emotional support animals exists in the United Kingdom, including this one. The certificate and card are keepsake documents with no legal force of their own: they create no right of access to housing, transport, shops or anywhere else, and nobody is obliged to accept them. Emotional support animals have no special status in UK law — the Equality Act 2010 protects trained assistance dogs, which is a different thing. Airlines do not accept emotional support animals as such, so they travel as pets under each airline’s own policy. In England, the right that actually helps renters is the right to request consent to keep a pet under section 11 of the Renters’ Rights Act 2025. We do not sell medical letters, and nothing here is medical or legal advice.