How it works
Start to finish, about two minutes of your time and one payment of £30.
01
You tell us about your pet
Their name, what they are, and a photo if you have one handy. Two minutes, and only the name is required. Skip the photo and both documents say no photograph was supplied; you can add one once within 14 days of paying.
02
You see it before you pay
The register card is drawn on screen with your pet on it, at the real proportions and marked as a sample. If it does not look right, close the tab; you have not paid for anything.
03
You pay once
You pay through Creem, with a Creem account or by card as a guest, and we never see your card details. There is no account to make with us and no subscription, and nothing is stored that could be charged a second time.
04
The documents arrive
Within about a minute: a certificate sized for A4 and a register card at true bank-card size, as two separate PDFs so you can print one without touching the other. Print the card at 100% rather than “fit to page”.
05
The number stays checkable
Every card carries a number and a QR code pointing at a public page that shows your pet and whether the entry is current. It never shows your name or contact details. The entry runs for 18 months, and the date it ends is printed on the card as field 4b rather than left for you to work out.
What it will not do for you
- It does not create any legal right to keep a pet, anywhere.
- It does not oblige a landlord, airline, shop or hotel to accept your animal.
- It is not a medical document, and we ask you no health questions to produce it.
- It is not issued or recognised by any government body, because no such register exists.
If what you actually need is your landlord to say yes, our free pet request letter template is the place to start, and you do not need the certificate to use it.
If something goes wrong
The email never arrived. Check spam first, then use the resend page. It is free and there is no limit on it.
You paid and nothing happened. The order is recorded the moment the payment clears, and the documents get made even if our email or our servers hiccup at the wrong moment. If an hour passes with nothing, email us and we will push it through by hand.
You changed your mind. Before paying, close the tab: nothing is committed. After delivery the purchase is final, because you keep the documents, and we say so beside the price. If something is faulty or not as described, email us and we put it right.